Terms and Conditions

Contractual Description

These Terms and Conditions and a Guarantee, if accepted by you, form part of a contract under which I supply a car adapted and insured for driving tuition and in which you receive driving tuition from me. The extent of the learning covered is described in the curriculum and which forms part of your course record – the other part includes a record of lessons and payments. These Ts’n’Cs should be read in conjunction with my prices.

Whilst there is no agreement signed between us – and under contract law none is required, if you agree with the description of the service the fees and the conditions attached to it and, you proceed with booking appointments, you are deemed to have entered a contract with me and which is subject to lawful enforcement.

Payment of Fees

If you book an appointment you agree to pay the fees.

Fees are to be paid in advance, preferably online, or in cash at appointments.

Non-payment of outstanding fees or withholding fees owed is a criminal offence and can lead to a Court Claim action.

If you attend without having paid in advance or, without full cash payment available for that appointment, I might agree to fulfil the appointment on condition that the outstanding fee is paid by visiting a cash dispenser or, you agree to pay promptly thereafter. Alternatively, especially if I judge that I am unlikely to receive payment, I might cancel the appointment there and then, and your course might be subsequently discontinued due to breach of trust and breach of contract.

Under 18 Years of Age

Since these conditions include an element of income protection, and persons under the age of 18 years are not legally liable in the event of non-payment of fees, if you are under the age of 18 you cannot legally agree to these conditions. For my purposes, therefore, if you pay for your tuition I shall require agreement from an adult who acts as guarantor under these conditions; otherwise, fees for your tuition must be paid by a person over the age of 18 and who accepts the terms of this contract and is to be bound by them.

Appointment Times

You are responsible for keeping the appointments which you arrange. Appointments are not, however, guaranteed, nor are their start times – simply because they cannot be.

For operational reasons I exercise flexibility with the appointments regime and you shall receive the fullness of hours for which you have paid.

I shall try to inform you of delays to my arrival.

If I cancel your appointment you shall not be charged.

I am not responsible for your delays and cancelations caused by sickness public transport delays and other causes of your late arrivals non-attendance or cancellations including short notice interviews and work attendance requirements from employers. I shall try to accommodate you but if this is unsuccessful you shall be liable for the cost of your short-notice cancellations. Short notice is less than 24 hours.

Discounts and Income Protection

Your payments are my income but since, by giving discounts I take a hit in income, I offer discounts on the understanding that the agreed number of hours shall be taken; accordingly, and due to the cost of advertising negotiating preparing and managing courses, if refunds are requested before agreed hours are taken, those hours already taken shall be charged at the full hourly rate, and the refund shall be a net payment.

If you show yourself to be unreliable in keeping appointments and/or paying the fees, your course could be terminated at my discretion.

Receipts and Your Account

In paying me for tuition you open an account with me, and whilst I am responsible for maintaining record of monies paid to me, this is for my purposes - you are responsible for knowing how much your appointments are costing, about the payments which you make, how many hours of tuition you are taking and have taken so far, and about how much you are paying and have paid. If discrepancy is alleged, I might ask to compare our versions of the account.

Driving Lesson Packages and Learning to Drive

Buying a block of lessons does not guarantee or even suggest that you shall learn to drive and pass a practical driving test within or at the end of the hours which you have bought. On the FAQs page of this website there is advice about the likely cost of learning to drive.

In the car we shall have regard to a curriculum which we shall update to show your progress and where you are with your learning and how far you are from your qualifying target. You will receive a copy of this curriculum – you should keep it up to date so that, when you are not in the car and, for instance, your parents or guardians or other interested parties – especially those who might be paying towards your tuition, ask you about your progress, you will be able to show them where you are with your learning.

Course Absence and Discontinuation

If, for a continuous period of 3 months you don’t book any appointments with me, I shall assume that you no longer intend to and accordingly I shall archive your course records for a further 3 months, after which they shall be disposed of. You can subsequently re-start although, by then my fees might have increased.

Taxation

I am not VAT registered and your tuition fees are not therefore subject to VAT.

Guarantee and Complaints

I deliver professional quality tuition at reasonable and competitive rates and without social political or sexual prejudice. If you are not satisfied with my conduct or the quality of my service you should address you concerns to me. If I accept your complaint I may offer a refund of some or all of your tuition fees or I may offer additional or alternative tuition appointments as compensation. If you continue to be dissatisfied you can refer the matter to the Driving and Vehicle Standards Agency who for their part can advise you about whether the nature of your complaint is within their remit as the regulator of driving instructor licences.

Contact Alan

Phone or Text
07739 508 398
Email

To keep costs down and keep your fees realistic Alan does not employ staff. You may need to leave a voice message when you call, or you may prefer to send a text message or an email.

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